Our Terms and Conditions
(973) 259-1012
Our Cancellation Policy
24 Hour Cancellation Policy We understand that situations may arise in which you must cancel your appointment. It is therefore that we request that if you must cancel your appointment you provide more than 24 hours notice. This will enable another client who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that slot to other people. Spa appointments which are canceled with less than 24 hours notification may be subject to a 50% cancellation fee of all services booked for that date. Guests who do not show up for their appointment without a call to cancel an appointment will be considered as a NO SHOW. Guests who No-Show (6) or more times in a 12 month time period will be denied service. The Cancellation & No Show fees are the sole responsibility of the guest and must be paid in full before the guests next appointment. We understand that special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval. Our spa firmly believes that a good guest relationship is based upon understanding and good & clear communication.
Confirmation Calls
As a courtesy, we will call and confirm your service appointments 24-48 hours prior to your scheduled appointment date. However, if we are unable to reach you and can only leave a message, please understand that It is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and cancellations fees.
No Extra Guest/ No Children Policy
No extra guest ads allowed to accompany you during your appointment time. To keep the number of individuals in the wax center to a minimum, we ask that you come alone during your service time.